Refund & Cancellation Policy

This Refund & Cancellation Policy explains the conditions under which a client may cancel an engagement with Auto Dev Labs and receive a refund of fees paid. Because our services involve professional labour and third-party costs (hosting, licences, infrastructure), refunds are governed by clear, milestone-based rules.

1. Scope

This policy applies to all engagements described in our Statement of Work (SOW), including Web Development, Cloud Services and IT Consultancy plans purchased through our website or via a signed proposal.

2. Cooling-off Period

A client may cancel a newly signed engagement in writing within seven (7) calendar days of the invoice date and receive a full refund of any fees paid, provided that no deliverable, discovery workshop, cloud provisioning or third-party purchase has yet commenced. Requests received after seven days are handled under the milestone rules below.

3. Milestone-Based Refunds

All fixed-price engagements are structured around three delivery milestones:

• Discovery & Design (30% of fee): non-refundable once discovery has started.
• Build & Integration (50% of fee): refundable pro rata for work not yet delivered, less any third-party costs already incurred.
• Launch & Handover (20% of fee): refundable only if we fail to deliver the accepted scope within the contractual timeline.

4. Recurring Cloud & Support Plans

Monthly cloud maintenance and support subscriptions may be cancelled at any time with thirty (30) days' written notice. Fees already paid for the current billing month are not refundable, but no further charges will be raised after the notice period expires.

5. Non-Refundable Items

• Third-party costs already incurred on the client's behalf (domain registrations, SSL certificates, paid plugins, cloud provider invoices).
• Completed and accepted deliverables, whether or not the client subsequently chooses to use them.
• Discounts, promotional credits and referral bonuses.
• Engagements terminated by us due to breach of the Terms of Service.

6. How to Request a Refund

Email support@autodevlab.org from the registered contact on the account. Include your invoice number, the reason for cancellation and, if applicable, the milestone reached. Our finance team acknowledges every request within two (2) business days.

7. Processing Time

Approved refunds are processed within seven (7) business days to the original payment method. Bank settlement times may add up to a further ten (10) business days.

8. Dispute Resolution

Please contact us before raising a chargeback with your card issuer or payment provider. We are committed to resolving disputes amicably in line with our Terms of Service and Kenyan consumer protection law.

9. Contact

Questions about refunds or cancellations should be directed to contact@autodevlab.org.